Before you decide to return or exchange, please take a few minutes
to understand that our Home Improvement products are handmade using natural
products by skilled artisians of India. Thus each product may have minor
imperfections and unique grain pattern guaranteeing that no two pieces are
exactly the same but therein lays its beauty. Quality testing and control is
stringent and is done for all our products before they are dispatched. Hence Returns & Exchanges will only be accepted if your order
is damaged in transit or you have received the incorrect product. In that case
you may return them in exactly the same way (unused, with original packaging). A)
Simple Return Process 1. Please inform us within 3 days of receipt of order. You must
email us at [email protected] to notify us. 2. Please send us opening the box video, before we arrange for your damaged/incorrect product to be
returned then it is up to the discretion of our Quality Control team to decide
whether product is approved for return. 3. Once we have received your e-mail and our Quality Control team
has authorized the return we will arrange for a courier to collect the goods
and return them to us. 4. We will replace the items free of charge if possible or issue a
refund for the cost of goods to the credit/debit card used for online shopping.
Refunds can only be made after we have received the shipment in its original
packaging. We will refund the purchase price of the product. We are not
responsible for any lost or damaged packages and are not liable for any returns
that were not informed prior. As the charge to your credit card/account would
have already been done online at the time you made the purchase and authorized
the payment we will provide a refund to your account via our respective Payment
Gateway, if applicable, as per the situations given below. B)
Refunds will be done in the following case 1. In case a wrong item has been shipped to you. 2. Packages lost in transit. 3. Quality Control issues. C) No refunds will be given in the following cases 1. If the product is not faulty or damaged. 2. Products returned in a used or damaged condition. 3. Minor colour and design variation. All products are handmade so
there may be some variation from the photographs on our website. 4. Size Issues. Please review size and contents carefully before
confirming the order. 5. Incorrect or outdated delivery address. 6. Incorrect address format including any form of a PO Box
address. 7. After 3 failed delivery attempts by our respective courier
agent. 8. Package refused by recipient.
